General Terms and Conditions for Transport Services
Version: 1
Effective Date: 01.03.2026
Issued by: PanaSystem
Applicability: These General Terms and Conditions apply to all transport orders issued by PanaSystem to Contractors worldwide without exception.
Table of Contents
1.1. These General Terms & Conditions (the “GT&Cs”) govern all present and future relations between Panasystem (the “Company”) and the Carrier (the “Contractor”) regarding the provision and/or organization of carriage, transportation and related logistics services. The Services include, without limitation, transportation of goods by road, sea, rail or any combination thereof (including intermodal and multimodal transport); loading and unloading operations; handling of transport documentation; execution of customs and transit documentation; coordination with terminals, ports, rail operators and warehouses; container handling and return; and any other actions necessary for the lawful, safe and timely delivery of Goods to destinations specified by the Company or its designated third parties. Each individual shipment instruction issued by the Company shall constitute a transport order (the “Order”) and shall form an integral and inseparable part of the contractual relationship governed exclusively by these GT&Cs.
1.2. The term “Goods” shall include any type of goods, commodity, material or product transported under these GT&Cs, including but not limited to industrial materials, raw materials, chemical products (including carbon black), metals, minerals, packaged goods, bulk goods, containerised Goods, palletised Goods and any other lawful goods. The Contractor confirms and warrants that it possesses the necessary professional competence; technical capability; trained personnel; operational systems; and regulatory compliance to transport such Goods safely and in full accordance with applicable laws and regulations; safety data sheets (SDS/MSDS); industry standards; and all instructions provided by the Company. The Contractor shall bear full responsibility for any failure to properly handle Goods according to their nature and characteristics.
1.3. The Contractor acknowledges that the Goods may be transported in various forms and transport units, including but not limited to big bags, small bags, pallets, containers, tank containers, silo trucks, bulk trailers or other equipment. The Contractor shall ensure that all transport equipment is fully compatible with the type of Goods; meets all technical, safety and regulatory requirements; is properly maintained and tested prior to loading; and is clean, dry, odour-free and free from any contamination or residues of previous cargo. Any failure of equipment suitability, including hidden defects, contamination or improper preparation, shall be deemed the sole responsibility of the Contractor.
1.4. Ownership of the Goods shall remain with the Company or with third parties designated by the Company at all times during transportation. The Contractor shall not acquire any ownership rights, possessory rights or economic interest in the Goods and shall act strictly as a custodian for transport purposes only; shall deliver the Goods strictly in accordance with the Company’s written instructions; shall not deviate from routes, delivery points or instructions without prior written consent; and shall not release, redirect, store, transship or otherwise dispose of the Goods without explicit authorization.
1.5. Under no circumstances shall the Contractor be entitled to retain the Goods; exercise any lien, right of retention or withholding; use the Goods as collateral; or offset any claims against the Company by holding the Goods. Any such action shall constitute a material breach and shall result in full liability of the Contractor for all resulting losses.
1.6. These GT&Cs shall apply exclusively and shall prevail over any and all terms and conditions of the Contractor, including those contained in transport documents; invoices; confirmations; tariffs; internal rules or standard terms of the Contractor. Any acceptance of services; payment of invoices; or continuation of cooperation shall not be deemed acceptance of any Contractor’s terms.
1.7. These GT&Cs shall apply globally in all countries and jurisdictions without exception and shall be in addition to any applicable legislation. To the maximum extent permitted by law, these GT&Cs shall prevail over any international conventions, including but not limited to CMR, Hague-Visby Rules, CIM and SMGS; any mandatory legal provisions shall apply only to the minimum extent required and shall not limit, reduce or exclude the Contractor’s obligations, duties of care or liability under these GT&Cs; and the Contractor expressly agrees that it shall not rely on any limitation of liability unless such limitation cannot be contractually excluded.
1.2. The term “Goods” shall include any type of goods, commodity, material or product transported under these GT&Cs, including but not limited to industrial materials, raw materials, chemical products (including carbon black), metals, minerals, packaged goods, bulk goods, containerised Goods, palletised Goods and any other lawful goods. The Contractor confirms and warrants that it possesses the necessary professional competence; technical capability; trained personnel; operational systems; and regulatory compliance to transport such Goods safely and in full accordance with applicable laws and regulations; safety data sheets (SDS/MSDS); industry standards; and all instructions provided by the Company. The Contractor shall bear full responsibility for any failure to properly handle Goods according to their nature and characteristics.
1.3. The Contractor acknowledges that the Goods may be transported in various forms and transport units, including but not limited to big bags, small bags, pallets, containers, tank containers, silo trucks, bulk trailers or other equipment. The Contractor shall ensure that all transport equipment is fully compatible with the type of Goods; meets all technical, safety and regulatory requirements; is properly maintained and tested prior to loading; and is clean, dry, odour-free and free from any contamination or residues of previous cargo. Any failure of equipment suitability, including hidden defects, contamination or improper preparation, shall be deemed the sole responsibility of the Contractor.
1.4. Ownership of the Goods shall remain with the Company or with third parties designated by the Company at all times during transportation. The Contractor shall not acquire any ownership rights, possessory rights or economic interest in the Goods and shall act strictly as a custodian for transport purposes only; shall deliver the Goods strictly in accordance with the Company’s written instructions; shall not deviate from routes, delivery points or instructions without prior written consent; and shall not release, redirect, store, transship or otherwise dispose of the Goods without explicit authorization.
1.5. Under no circumstances shall the Contractor be entitled to retain the Goods; exercise any lien, right of retention or withholding; use the Goods as collateral; or offset any claims against the Company by holding the Goods. Any such action shall constitute a material breach and shall result in full liability of the Contractor for all resulting losses.
1.6. These GT&Cs shall apply exclusively and shall prevail over any and all terms and conditions of the Contractor, including those contained in transport documents; invoices; confirmations; tariffs; internal rules or standard terms of the Contractor. Any acceptance of services; payment of invoices; or continuation of cooperation shall not be deemed acceptance of any Contractor’s terms.
1.7. These GT&Cs shall apply globally in all countries and jurisdictions without exception and shall be in addition to any applicable legislation. To the maximum extent permitted by law, these GT&Cs shall prevail over any international conventions, including but not limited to CMR, Hague-Visby Rules, CIM and SMGS; any mandatory legal provisions shall apply only to the minimum extent required and shall not limit, reduce or exclude the Contractor’s obligations, duties of care or liability under these GT&Cs; and the Contractor expressly agrees that it shall not rely on any limitation of liability unless such limitation cannot be contractually excluded.
2.1. The Company and the Contractor act on their own behalf and may perform obligations under these GT&Cs in relation to third parties with whom they maintain contractual relations. Where the Contractor engages subcontractors, agents or third-party carriers in the execution of Services, the Contractor shall remain fully; unconditionally; and jointly liable for all actions; omissions; delays; damages; and non-compliance of such parties as for its own actions. The Contractor shall ensure that all subcontractors comply fully with these GT&Cs; possess valid licenses, permits and insurance; and are technically and operationally capable of performing the Services. Any limitation of liability agreed between the Contractor and its subcontractors shall not affect or reduce the Contractor’s liability towards the Company.
2.2. Transportation services may be performed in accordance with applicable international transport conventions where relevant; however, such conventions shall apply only to the minimum extent required by mandatory law and shall not limit; reduce; or exclude the Contractor’s obligations; liability; or responsibilities under these GT&Cs. In case of conflict between these GT&Cs and any convention or local regulation, these GT&Cs shall prevail to the maximum extent permitted by law.
2.3. For each shipment, the Company shall issue a transport order (the “Order”), which may be transmitted by email; electronic communication systems; logistics platforms; or any other written communication channel used between the parties. The Order shall include, where applicable, place of loading and delivery; time windows and deadlines; description and nature of Goods; weight, packaging and transport requirements; customs and documentation requirements; agreed freight rates; special handling instructions; and any other operational conditions necessary for proper execution of the Services. The Contractor acknowledges that all information contained in the Order is essential; binding; and critical for proper execution of the transport.
2.4. Confirmation of a transport order by the Contractor, including but not limited to email confirmation; system acceptance; written acknowledgment; or any conduct indicating acceptance, shall constitute full; unconditional; irrevocable; and automatic acceptance of the Order; these GT&Cs; and all instructions issued by the Company. Such acceptance shall be legally binding without the need for any additional agreement; signature; or formal contract.
2.5. Once accepted in any form, the Order becomes legally binding upon the Contractor; the Contractor shall not modify; delay; cancel; or deviate from the Order without prior written consent of the Company. Any unilateral deviation, including changes to timing; routing; vehicle; subcontractor; or delivery conditions, shall constitute a material breach of these GT&Cs and shall result in full liability of the Contractor for all direct; indirect; and consequential losses.
2.6. Proper performance of the transport services must be confirmed by complete; accurate; and duly executed documentary evidence. Primary transport documents include, but are not limited to, CMR consignment note; Bill of Lading; rail waybill; delivery confirmation; customs documents; and any other documents required by law or by the Order. All documents must be accurate; complete; properly signed; contain all necessary remarks; and reflect the actual execution of the transport. Any missing; incorrect; incomplete; or improperly executed document shall be considered as non-performance of the transport service until fully corrected and accepted by the Company.
2.7. All correspondence between the parties, including but not limited to emails; electronic messages; scanned documents; and communications via digital platforms, shall constitute official; legally binding; and fully enforceable communication and shall be admissible as evidence in any legal; arbitration; or commercial dispute. The Contractor acknowledges that electronic communication has full legal validity and may be used to establish contractual obligations; instructions; confirmations; performance status; and liability.
2.2. Transportation services may be performed in accordance with applicable international transport conventions where relevant; however, such conventions shall apply only to the minimum extent required by mandatory law and shall not limit; reduce; or exclude the Contractor’s obligations; liability; or responsibilities under these GT&Cs. In case of conflict between these GT&Cs and any convention or local regulation, these GT&Cs shall prevail to the maximum extent permitted by law.
2.3. For each shipment, the Company shall issue a transport order (the “Order”), which may be transmitted by email; electronic communication systems; logistics platforms; or any other written communication channel used between the parties. The Order shall include, where applicable, place of loading and delivery; time windows and deadlines; description and nature of Goods; weight, packaging and transport requirements; customs and documentation requirements; agreed freight rates; special handling instructions; and any other operational conditions necessary for proper execution of the Services. The Contractor acknowledges that all information contained in the Order is essential; binding; and critical for proper execution of the transport.
2.4. Confirmation of a transport order by the Contractor, including but not limited to email confirmation; system acceptance; written acknowledgment; or any conduct indicating acceptance, shall constitute full; unconditional; irrevocable; and automatic acceptance of the Order; these GT&Cs; and all instructions issued by the Company. Such acceptance shall be legally binding without the need for any additional agreement; signature; or formal contract.
2.5. Once accepted in any form, the Order becomes legally binding upon the Contractor; the Contractor shall not modify; delay; cancel; or deviate from the Order without prior written consent of the Company. Any unilateral deviation, including changes to timing; routing; vehicle; subcontractor; or delivery conditions, shall constitute a material breach of these GT&Cs and shall result in full liability of the Contractor for all direct; indirect; and consequential losses.
2.6. Proper performance of the transport services must be confirmed by complete; accurate; and duly executed documentary evidence. Primary transport documents include, but are not limited to, CMR consignment note; Bill of Lading; rail waybill; delivery confirmation; customs documents; and any other documents required by law or by the Order. All documents must be accurate; complete; properly signed; contain all necessary remarks; and reflect the actual execution of the transport. Any missing; incorrect; incomplete; or improperly executed document shall be considered as non-performance of the transport service until fully corrected and accepted by the Company.
2.7. All correspondence between the parties, including but not limited to emails; electronic messages; scanned documents; and communications via digital platforms, shall constitute official; legally binding; and fully enforceable communication and shall be admissible as evidence in any legal; arbitration; or commercial dispute. The Contractor acknowledges that electronic communication has full legal validity and may be used to establish contractual obligations; instructions; confirmations; performance status; and liability.
3.1. The Company shall provide the Contractor with all information necessary for execution of the transport through the Order and operational instructions; the Contractor shall perform the Services strictly in accordance with such instructions and shall not deviate from them under any circumstances without prior written consent of the Company. Any deviation, including but not limited to route changes; timing changes; change of vehicle; change of subcontractor; or modification of loading or delivery conditions, shall constitute a material breach of these GT&Cs unless such deviation is strictly required by competent authorities or necessary to prevent immediate danger to life or safety. In such exceptional cases, the Contractor shall immediately notify the Company; fully document the situation; and provide objective evidence of necessity; failure to notify immediately shall result in full liability of the Contractor for all resulting consequences.
3.2. The Contractor shall provide a transport vehicle strictly compliant with the requirements specified in the Order; the Contractor expressly warrants that the vehicle and all related equipment are in perfect technical condition; fully operational; properly maintained; tested prior to loading; suitable for the specific type of Goods; and compliant with all legal; technical; and safety requirements in all jurisdictions of transport. All components of the vehicle, including cargo compartment; roof; walls; floor; doors; locks; seals; hoses; valves; compressors; blowers; pressure systems; and any loading or unloading equipment, must be fully functional; free from defects; and safe for use. Any failure; defect; malfunction; insufficiency; or hidden defect, including wear and tear or lack of maintenance, shall be deemed entirely within the Contractor’s responsibility and shall not constitute force majeure.
3.3. The Company shall have the unconditional right to refuse loading or unloading if the transport vehicle is considered unsuitable for any reason, including technical defects; contamination; lack of cleanliness; improper or incompatible equipment; missing; incorrect; or incomplete documentation; or any safety concern. In such case, the Contractor shall provide a fully compliant replacement vehicle within twelve (12) hours from notification; all costs; delays; penalties; and consequences arising from such refusal shall be borne entirely by the Contractor.
3.4. The Contractor shall ensure proper securing; protection; and preservation of the Goods during all stages of transportation; all securing methods must comply with applicable safety standards; be appropriate for the type and nature of the Goods; and ensure stability; integrity; and protection of the Goods at all times. The Contractor shall bear full responsibility for any damage resulting from improper securing; insufficient securing; incorrect weight distribution; or use of defective; inadequate; or substandard securing materials.
3.5. The Contractor shall supervise and control the loading process and ensure that the Goods are loaded correctly; properly positioned; evenly distributed; adequately secured; and not damaged during loading. If any irregularities are detected, including improper loading; packaging defects; visible damage; or any risk to Goods integrity, the Contractor shall immediately notify the Company; stop the operation if necessary; and record detailed and specific remarks in the transport documents. Failure to notify; intervene; or properly document such irregularities shall result in full liability of the Contractor for all resulting damages and losses.
3.6. The Contractor shall verify the quantity of Goods during loading and ensure that the actual quantity corresponds to the transport documentation; any discrepancy must be immediately reported to the Company and clearly recorded in the transport documents. Failure to report discrepancies shall result in presumption that the Goods were loaded in full; correctly; and without shortage, and the Contractor shall bear full responsibility for any missing quantity or claims arising therefrom.
3.7. The Contractor shall ensure that the transport vehicle and cargo space are completely clean; dry; odour-free; and free from any residues of previous cargo; dust; moisture; oil; chemicals; or foreign substances. The presence of any contamination, even minimal or partial, shall constitute a serious breach of these GT&Cs and shall result in full liability of the Contractor for one hundred percent (100%) of the Goods value; one hundred percent (100%) of all related logistics costs; and all direct; indirect; and consequential losses.
3.8. In the event of any incident during loading; transportation; or unloading, including but not limited to accidents; breakdowns; delays; theft; damage to Goods or equipment; actions of authorities; or customs inspections, the Contractor shall notify the Company within two (2) hours from the moment of becoming aware of the incident; notify emergency services where applicable; and take all reasonable measures to mitigate damage. The Contractor shall fully document the incident by means of photographs; video recordings; written reports; and official documents where available, and shall provide such documentation to the Company without delay. Failure to notify or properly document the incident shall automatically result in full liability of the Contractor for all resulting damages and losses, regardless of the actual cause of the incident.
3.9. The Contractor shall provide all documents required for lawful transportation, including transport documents; customs documents; permits; certificates; and any additional documentation required by the Order or applicable regulations. All documents must be accurate; complete; and compliant; any failure to provide proper documentation or provision of incorrect; incomplete; or misleading documents shall be considered improper performance and may result in delays; penalties; and full liability of the Contractor for all resulting losses.
3.10. The Contractor shall ensure that drivers comply with all operational and safety requirements; follow all instructions of the Company; arrive within agreed time windows; remain available for loading and unloading operations; comply with all site; terminal; and warehouse regulations; and shall not leave the location without authorization. Any failure of the driver to comply with these requirements shall be deemed a failure of the Contractor and may be treated as delay; non-performance; or breach of contract with full financial liability.
3.2. The Contractor shall provide a transport vehicle strictly compliant with the requirements specified in the Order; the Contractor expressly warrants that the vehicle and all related equipment are in perfect technical condition; fully operational; properly maintained; tested prior to loading; suitable for the specific type of Goods; and compliant with all legal; technical; and safety requirements in all jurisdictions of transport. All components of the vehicle, including cargo compartment; roof; walls; floor; doors; locks; seals; hoses; valves; compressors; blowers; pressure systems; and any loading or unloading equipment, must be fully functional; free from defects; and safe for use. Any failure; defect; malfunction; insufficiency; or hidden defect, including wear and tear or lack of maintenance, shall be deemed entirely within the Contractor’s responsibility and shall not constitute force majeure.
3.3. The Company shall have the unconditional right to refuse loading or unloading if the transport vehicle is considered unsuitable for any reason, including technical defects; contamination; lack of cleanliness; improper or incompatible equipment; missing; incorrect; or incomplete documentation; or any safety concern. In such case, the Contractor shall provide a fully compliant replacement vehicle within twelve (12) hours from notification; all costs; delays; penalties; and consequences arising from such refusal shall be borne entirely by the Contractor.
3.4. The Contractor shall ensure proper securing; protection; and preservation of the Goods during all stages of transportation; all securing methods must comply with applicable safety standards; be appropriate for the type and nature of the Goods; and ensure stability; integrity; and protection of the Goods at all times. The Contractor shall bear full responsibility for any damage resulting from improper securing; insufficient securing; incorrect weight distribution; or use of defective; inadequate; or substandard securing materials.
3.5. The Contractor shall supervise and control the loading process and ensure that the Goods are loaded correctly; properly positioned; evenly distributed; adequately secured; and not damaged during loading. If any irregularities are detected, including improper loading; packaging defects; visible damage; or any risk to Goods integrity, the Contractor shall immediately notify the Company; stop the operation if necessary; and record detailed and specific remarks in the transport documents. Failure to notify; intervene; or properly document such irregularities shall result in full liability of the Contractor for all resulting damages and losses.
3.6. The Contractor shall verify the quantity of Goods during loading and ensure that the actual quantity corresponds to the transport documentation; any discrepancy must be immediately reported to the Company and clearly recorded in the transport documents. Failure to report discrepancies shall result in presumption that the Goods were loaded in full; correctly; and without shortage, and the Contractor shall bear full responsibility for any missing quantity or claims arising therefrom.
3.7. The Contractor shall ensure that the transport vehicle and cargo space are completely clean; dry; odour-free; and free from any residues of previous cargo; dust; moisture; oil; chemicals; or foreign substances. The presence of any contamination, even minimal or partial, shall constitute a serious breach of these GT&Cs and shall result in full liability of the Contractor for one hundred percent (100%) of the Goods value; one hundred percent (100%) of all related logistics costs; and all direct; indirect; and consequential losses.
3.8. In the event of any incident during loading; transportation; or unloading, including but not limited to accidents; breakdowns; delays; theft; damage to Goods or equipment; actions of authorities; or customs inspections, the Contractor shall notify the Company within two (2) hours from the moment of becoming aware of the incident; notify emergency services where applicable; and take all reasonable measures to mitigate damage. The Contractor shall fully document the incident by means of photographs; video recordings; written reports; and official documents where available, and shall provide such documentation to the Company without delay. Failure to notify or properly document the incident shall automatically result in full liability of the Contractor for all resulting damages and losses, regardless of the actual cause of the incident.
3.9. The Contractor shall provide all documents required for lawful transportation, including transport documents; customs documents; permits; certificates; and any additional documentation required by the Order or applicable regulations. All documents must be accurate; complete; and compliant; any failure to provide proper documentation or provision of incorrect; incomplete; or misleading documents shall be considered improper performance and may result in delays; penalties; and full liability of the Contractor for all resulting losses.
3.10. The Contractor shall ensure that drivers comply with all operational and safety requirements; follow all instructions of the Company; arrive within agreed time windows; remain available for loading and unloading operations; comply with all site; terminal; and warehouse regulations; and shall not leave the location without authorization. Any failure of the driver to comply with these requirements shall be deemed a failure of the Contractor and may be treated as delay; non-performance; or breach of contract with full financial liability.
4.1. Payment for transport services shall be made by bank transfer unless otherwise agreed in writing in the relevant Order or separate agreement; the basis for payment shall be the Contractor’s invoice together with a complete; accurate; and duly executed documentary set confirming proper and full performance of the Services. The documentary set shall include, but not be limited to, transport documents with confirmed loading and delivery; customs documents; permits; certificates; and any additional documents required under the Order. The Company shall have the sole discretion to determine whether the documentary set is complete and acceptable.
4.2. The Contractor shall issue and transmit invoices and the full documentary set in electronic form to the Company’s designated email addresses; the Contractor acknowledges that submission of complete and properly executed documentation is a material and mandatory condition for payment. Any missing; incorrect; incomplete; or improperly executed document shall entitle the Company to reject the invoice and suspend payment until full correction without any liability for delay in payment.
4.3. Payment shall be made within thirty (30) business days from the date the Company receives a complete; accurate; and accepted documentary set; receipt of an invoice alone shall not trigger any payment obligation. Where applicable, the Contractor shall provide any additional service acceptance acts or confirmations required by the Company. Payment of any invoice shall not constitute acceptance of the Services as properly performed and shall not limit the Company’s right to raise claims or recover losses.
4.4. The Company’s payment obligation shall be deemed fulfilled at the moment of debiting funds from the Company’s bank account; any banking delays; intermediary processing; or currency conversion delays shall not constitute late payment. The payment currency shall be as specified in the Order.
4.5. In case of deficiencies in the documentary set or deviations from the Order, the Company may issue a motivated refusal; the Contractor shall promptly correct such deficiencies and resubmit the corrected documents. The Company shall have no obligation to make any payment until all deficiencies are fully remedied and accepted by the Company.
4.6. The Company reserves the right, at its sole discretion, to request from the Contractor any additional guarantees of performance, including but not limited to confirmation of valid insurance; financial guarantees; advance performance assurances; or other documentation evidencing the Contractor’s ability to properly perform the Services. The Company may suspend placement of Orders or withhold payments until such guarantees are provided without any liability.
4.7. The parties may perform periodic reconciliations of accounts; however, such reconciliations shall not limit or waive any rights of the Company to claim additional amounts; penalties; or compensation for losses discovered after such reconciliation.
4.8. The Company shall have the unrestricted right to deduct; offset; or withhold any amounts owed by the Contractor, including but not limited to penalties; damages; demurrage; detention; storage costs; claims; or any other losses, from any amounts payable to the Contractor under any Order or invoice. Such deduction may be applied unilaterally by the Company without prior approval of the Contractor and without prejudice to any further claims.
4.9. In case the currency of penalties; damages; or other payments differs from the currency specified in the Order, conversion shall be carried out at the exchange rate of the Austrian National Bank (or equivalent official source) on the date of invoicing or payment request.
4.10. The Company shall have the right to suspend payment partially or in full in case of suspected or actual breach of these GT&Cs by the Contractor; ongoing investigation of claims; missing documentation; or any circumstance giving rise to reasonable doubt regarding proper performance. Such suspension shall not constitute a breach by the Company.
4.2. The Contractor shall issue and transmit invoices and the full documentary set in electronic form to the Company’s designated email addresses; the Contractor acknowledges that submission of complete and properly executed documentation is a material and mandatory condition for payment. Any missing; incorrect; incomplete; or improperly executed document shall entitle the Company to reject the invoice and suspend payment until full correction without any liability for delay in payment.
4.3. Payment shall be made within thirty (30) business days from the date the Company receives a complete; accurate; and accepted documentary set; receipt of an invoice alone shall not trigger any payment obligation. Where applicable, the Contractor shall provide any additional service acceptance acts or confirmations required by the Company. Payment of any invoice shall not constitute acceptance of the Services as properly performed and shall not limit the Company’s right to raise claims or recover losses.
4.4. The Company’s payment obligation shall be deemed fulfilled at the moment of debiting funds from the Company’s bank account; any banking delays; intermediary processing; or currency conversion delays shall not constitute late payment. The payment currency shall be as specified in the Order.
4.5. In case of deficiencies in the documentary set or deviations from the Order, the Company may issue a motivated refusal; the Contractor shall promptly correct such deficiencies and resubmit the corrected documents. The Company shall have no obligation to make any payment until all deficiencies are fully remedied and accepted by the Company.
4.6. The Company reserves the right, at its sole discretion, to request from the Contractor any additional guarantees of performance, including but not limited to confirmation of valid insurance; financial guarantees; advance performance assurances; or other documentation evidencing the Contractor’s ability to properly perform the Services. The Company may suspend placement of Orders or withhold payments until such guarantees are provided without any liability.
4.7. The parties may perform periodic reconciliations of accounts; however, such reconciliations shall not limit or waive any rights of the Company to claim additional amounts; penalties; or compensation for losses discovered after such reconciliation.
4.8. The Company shall have the unrestricted right to deduct; offset; or withhold any amounts owed by the Contractor, including but not limited to penalties; damages; demurrage; detention; storage costs; claims; or any other losses, from any amounts payable to the Contractor under any Order or invoice. Such deduction may be applied unilaterally by the Company without prior approval of the Contractor and without prejudice to any further claims.
4.9. In case the currency of penalties; damages; or other payments differs from the currency specified in the Order, conversion shall be carried out at the exchange rate of the Austrian National Bank (or equivalent official source) on the date of invoicing or payment request.
4.10. The Company shall have the right to suspend payment partially or in full in case of suspected or actual breach of these GT&Cs by the Contractor; ongoing investigation of claims; missing documentation; or any circumstance giving rise to reasonable doubt regarding proper performance. Such suspension shall not constitute a breach by the Company.
5.1. If at any stage of loading; transportation; transshipment; customs handling; waiting; unloading; or delivery any shortage; damage; loss; destruction; contamination; spoilage; wetting; tearing; leakage; spillage; tampering; seal irregularity; misdelivery; or any other deterioration of the Goods or their packaging is detected or reasonably suspected, the Contractor shall immediately take all necessary measures to prevent further damage; shall notify the Company without undue delay and in any event within two (2) hours from the moment of becoming aware or when it should reasonably have become aware of such issue; and, where applicable, shall notify the competent authorities or emergency services. Failure to notify within the required timeframe shall result in full liability of the Contractor for all resulting consequences regardless of the actual cause of the incident.
5.2. The Contractor shall comprehensively document each incident by means of clear and detailed photographs; video recordings where feasible; written descriptions; timestamps; location data; and identification of Goods; vehicle; seals; and surrounding conditions. Where applicable, the Contractor shall obtain official documentation, including but not limited to police reports; customs protocols; terminal records; inspection reports; or any other documents issued by competent authorities. All such documentation shall be provided to the Company without delay; failure to provide sufficient documentation shall result in presumption of full responsibility of the Contractor.
5.3. The Contractor shall ensure that all transport documents and delivery documents contain precise; detailed; and specific remarks regarding the nature; extent; and apparent cause of any damage or irregularity; general or vague reservations shall be deemed invalid and shall not protect the Contractor from liability. The Contractor shall not allow the vehicle to depart from the place of discovery of the issue where such departure may compromise evidence, unless required by authorities or necessary for safety reasons, in which case the Contractor shall document and justify such departure.
5.4. In case of any intervention by customs authorities or other officials, including inspection; unloading; sampling; resealing; seizure; or any manipulation of the Goods, the Contractor shall ensure that such actions are properly documented in official records and reflected in the transport documents with stamps or confirmations. Failure to obtain or provide such documentation shall result in full liability of the Contractor for any resulting damage; shortage; or irregularity.
5.5. The Company shall have the right to submit claims to the Contractor at any time after delivery of the Goods, including cases where damage; loss; or non-compliance is discovered after delivery by the consignee or any third party. Such claims may be submitted by email and shall constitute formal notification; the Contractor agrees that late discovery of damage or quality issues shall not release it from liability.
5.6. The Contractor shall investigate each claim promptly; professionally; and in good faith and shall provide a written substantive response within seven (7) calendar days from receipt of the claim. Such response shall include findings; liability position; and supporting evidence. Failure to respond within this period shall constitute automatic; unconditional; and full acceptance of the claim, including all amounts claimed by the Company.
5.7. Any negotiations; discussions; or communications regarding claims shall not constitute a waiver of the Company’s rights; shall not limit the Contractor’s liability; and shall not prevent the Company from applying deductions; set-offs; or pursuing additional remedies. Any settlement shall be valid only if confirmed in writing by the Company.
5.8. The Contractor shall provide full cooperation in claims handling and shall provide all requested documents and information, including but not limited to driver statements; subcontractor details; weight records; seal records; loading and unloading times; communication records; and any correspondence with authorities or third parties. Failure to cooperate or provide requested information shall result in presumption of liability of the Contractor.
5.2. The Contractor shall comprehensively document each incident by means of clear and detailed photographs; video recordings where feasible; written descriptions; timestamps; location data; and identification of Goods; vehicle; seals; and surrounding conditions. Where applicable, the Contractor shall obtain official documentation, including but not limited to police reports; customs protocols; terminal records; inspection reports; or any other documents issued by competent authorities. All such documentation shall be provided to the Company without delay; failure to provide sufficient documentation shall result in presumption of full responsibility of the Contractor.
5.3. The Contractor shall ensure that all transport documents and delivery documents contain precise; detailed; and specific remarks regarding the nature; extent; and apparent cause of any damage or irregularity; general or vague reservations shall be deemed invalid and shall not protect the Contractor from liability. The Contractor shall not allow the vehicle to depart from the place of discovery of the issue where such departure may compromise evidence, unless required by authorities or necessary for safety reasons, in which case the Contractor shall document and justify such departure.
5.4. In case of any intervention by customs authorities or other officials, including inspection; unloading; sampling; resealing; seizure; or any manipulation of the Goods, the Contractor shall ensure that such actions are properly documented in official records and reflected in the transport documents with stamps or confirmations. Failure to obtain or provide such documentation shall result in full liability of the Contractor for any resulting damage; shortage; or irregularity.
5.5. The Company shall have the right to submit claims to the Contractor at any time after delivery of the Goods, including cases where damage; loss; or non-compliance is discovered after delivery by the consignee or any third party. Such claims may be submitted by email and shall constitute formal notification; the Contractor agrees that late discovery of damage or quality issues shall not release it from liability.
5.6. The Contractor shall investigate each claim promptly; professionally; and in good faith and shall provide a written substantive response within seven (7) calendar days from receipt of the claim. Such response shall include findings; liability position; and supporting evidence. Failure to respond within this period shall constitute automatic; unconditional; and full acceptance of the claim, including all amounts claimed by the Company.
5.7. Any negotiations; discussions; or communications regarding claims shall not constitute a waiver of the Company’s rights; shall not limit the Contractor’s liability; and shall not prevent the Company from applying deductions; set-offs; or pursuing additional remedies. Any settlement shall be valid only if confirmed in writing by the Company.
5.8. The Contractor shall provide full cooperation in claims handling and shall provide all requested documents and information, including but not limited to driver statements; subcontractor details; weight records; seal records; loading and unloading times; communication records; and any correspondence with authorities or third parties. Failure to cooperate or provide requested information shall result in presumption of liability of the Contractor.
6.1. For non-performance or improper performance of obligations, the Contractor shall bear full; unconditional; and strict liability and shall compensate the Company for all losses incurred. The Contractor’s liability shall apply irrespective of fault and shall not be limited except to the minimum extent mandatorily required by applicable law; any international conventions or local regulations shall not reduce or limit the Contractor’s liability under these GT&Cs.
6.2. The Contractor shall be fully responsible for the Goods from the moment of acceptance for carriage until proper; complete; and documented delivery to the consignee designated by the Company; such responsibility shall include, without limitation, loading; transportation; waiting; customs formalities; transshipment; unloading; and container return. The Contractor shall be liable for any loss; damage; shortage; contamination; misdelivery; spoilage; packaging damage; spillage; seal irregularity; delay; or any other deterioration occurring during this period.
6.3. The Contractor shall ensure proper securing; protection; and preservation of the Goods in optimal condition at all times; shall use only suitable; safe; and compliant securing methods and equipment appropriate for the nature of the Goods; and shall strictly comply with all applicable safety standards and regulations. The Contractor shall bear full responsibility for any consequences arising from improper securing; insufficient protection; incorrect handling; or use of defective or inadequate equipment.
6.4. The Contractor shall provide transport equipment in fully functional condition; free from defects; properly maintained; and suitable for the specific Goods; the Contractor warrants that the cargo space is structurally sound; clean; dry; and free from contamination; that all doors; locks; seals; floors; and walls are in proper condition; and that all operational systems including valves; compressors; hoses; pressure systems; or other equipment are fully functional and fit for purpose. Any defect; malfunction; contamination; or failure of equipment, including hidden defects; wear and tear; or insufficient maintenance, shall be deemed the responsibility of the Contractor and shall not constitute force majeure. Any defects discovered after loading shall be presumed to have occurred under the Contractor’s responsibility unless proven otherwise with objective evidence; failure to record such defects at loading shall constitute confirmation that the equipment was in proper condition.
6.5. The Company shall have the right to refuse loading or unloading if the vehicle or equipment is unsuitable for any reason; including technical defects; contamination; missing documents; or non-compliance with the Order; in such case the Contractor shall provide a replacement vehicle within twelve (12) hours and shall bear all resulting costs; delays; penalties; and losses, including losses of the Company’s counterparties.
6.6. Where the Contractor engages subcontractors, the Contractor shall remain fully; unconditionally; and jointly liable for all actions; omissions; and failures of such subcontractors; any limitations agreed between the Contractor and subcontractors shall not affect the Contractor’s liability towards the Company.
6.7. The Contractor shall be liable for cancellation; delays; and improper performance; in case of cancellation of loading or failure to present a suitable vehicle, the Contractor shall pay a penalty and compensate all resulting losses including replacement transport costs; demurrage; storage; and contractual penalties; in case of cancellation of delivery or failure to complete delivery, the Contractor shall compensate one hundred percent (100%) of all direct; indirect; and consequential losses incurred by the Company.
6.8. In case of delay caused by the Contractor, including late arrival; driver-related issues; technical defects; documentation errors; or operational failures, and exceeding two (2) hours of free time, the Contractor shall pay liquidated damages of one hundred (100) EUR for each commenced hour of delay; such damages shall be in addition to compensation of all further losses incurred by the Company.
6.9. In case of damage; loss; destruction; contamination; spoilage; or any deterioration of the Goods, including damage to packaging; spillage; or leakage, the Contractor shall compensate one hundred percent (100%) of the full value of the Goods and one hundred percent (100%) of all associated logistics costs including freight; customs duties; taxes; handling; storage; disposal; clean-up; expert costs; and any other related expenses. Any deterioration of the Goods affecting compliance with quality specifications; certificates; or usability for industrial purposes shall be treated as total loss of the Goods. The Contractor shall also compensate all third-party claims; penalties; and losses incurred by the Company as a result of such incident.
6.10. The Company shall have the unrestricted right to deduct; offset; or recover any penalties; damages; or losses from any amounts payable to the Contractor; such deductions may be applied unilaterally and shall not require prior approval of the Contractor; the Contractor shall not be entitled to refuse performance or retain Goods in response to such deductions.
6.11. Where the Contractor is responsible for customs transit or delivery to customs authorities, the Contractor shall comply strictly with all transit requirements and deadlines; any customs debts; fines; penalties; or losses resulting from failure to comply shall be borne fully by the Contractor.
6.12. The Contractor shall notify the Company and relevant authorities within two (2) hours of any incident and shall fully document all incidents; failure to notify or document properly shall result in full liability of the Contractor for all resulting losses regardless of actual cause. If damage or irregularity is discovered after delivery and was not reported or recorded by the Contractor, the Contractor shall bear full responsibility.
6.13. The Contractor shall provide all required documentation in full compliance with legal and contractual requirements; any failure to provide documents or provision of incorrect; incomplete; or misleading documents shall constitute improper performance and shall result in full liability for all resulting losses.
6.14. The Contractor expressly agrees that it shall not rely on any local laws; regulations; or conventions to limit or reduce its liability under these GT&Cs; where mandatory rules apply, they shall apply only to the minimum extent required and shall not affect the Contractor’s overall responsibility.
6.15. The Company shall have the right to cancel loading without liability if notice is given at least forty-eight (48) hours prior to loading; such cancellation shall not entitle the Contractor to any compensation.
6.16. The Contractor shall be fully responsible for management of the transport process including container handling; pickup; delivery; unloading; and return within free time limits; the Contractor shall monitor all applicable timelines; conditions; and requirements related to demurrage; detention; and storage; and shall proactively take all necessary actions in advance, including booking of time slots; coordination with terminals; and operational planning, to prevent any such charges.
The Contractor acknowledges that control of container timelines; terminal deadlines; and operational coordination constitutes a core contractual obligation. For the avoidance of doubt, any demurrage; detention; or storage costs shall be presumed to be caused by the Contractor unless the Contractor proves with clear; objective; and documented evidence that such costs arose solely due to the Company’s written instructions.
Operational delays including but not limited to port congestion; terminal delays; lack of available time slots; missed bookings; documentation errors; driver delays; or coordination failures shall be deemed within the Contractor’s responsibility and shall not release the Contractor from liability.
Any demurrage; detention; storage; or related costs arising from delays; operational failures; mismanagement; documentation errors; or any circumstances within the Contractor’s control shall be fully compensated by the Contractor on a one hundred percent (100%) basis; such compensation shall be paid within five (5) business days from the date of notification by the Company and submission of supporting documents.
6.2. The Contractor shall be fully responsible for the Goods from the moment of acceptance for carriage until proper; complete; and documented delivery to the consignee designated by the Company; such responsibility shall include, without limitation, loading; transportation; waiting; customs formalities; transshipment; unloading; and container return. The Contractor shall be liable for any loss; damage; shortage; contamination; misdelivery; spoilage; packaging damage; spillage; seal irregularity; delay; or any other deterioration occurring during this period.
6.3. The Contractor shall ensure proper securing; protection; and preservation of the Goods in optimal condition at all times; shall use only suitable; safe; and compliant securing methods and equipment appropriate for the nature of the Goods; and shall strictly comply with all applicable safety standards and regulations. The Contractor shall bear full responsibility for any consequences arising from improper securing; insufficient protection; incorrect handling; or use of defective or inadequate equipment.
6.4. The Contractor shall provide transport equipment in fully functional condition; free from defects; properly maintained; and suitable for the specific Goods; the Contractor warrants that the cargo space is structurally sound; clean; dry; and free from contamination; that all doors; locks; seals; floors; and walls are in proper condition; and that all operational systems including valves; compressors; hoses; pressure systems; or other equipment are fully functional and fit for purpose. Any defect; malfunction; contamination; or failure of equipment, including hidden defects; wear and tear; or insufficient maintenance, shall be deemed the responsibility of the Contractor and shall not constitute force majeure. Any defects discovered after loading shall be presumed to have occurred under the Contractor’s responsibility unless proven otherwise with objective evidence; failure to record such defects at loading shall constitute confirmation that the equipment was in proper condition.
6.5. The Company shall have the right to refuse loading or unloading if the vehicle or equipment is unsuitable for any reason; including technical defects; contamination; missing documents; or non-compliance with the Order; in such case the Contractor shall provide a replacement vehicle within twelve (12) hours and shall bear all resulting costs; delays; penalties; and losses, including losses of the Company’s counterparties.
6.6. Where the Contractor engages subcontractors, the Contractor shall remain fully; unconditionally; and jointly liable for all actions; omissions; and failures of such subcontractors; any limitations agreed between the Contractor and subcontractors shall not affect the Contractor’s liability towards the Company.
6.7. The Contractor shall be liable for cancellation; delays; and improper performance; in case of cancellation of loading or failure to present a suitable vehicle, the Contractor shall pay a penalty and compensate all resulting losses including replacement transport costs; demurrage; storage; and contractual penalties; in case of cancellation of delivery or failure to complete delivery, the Contractor shall compensate one hundred percent (100%) of all direct; indirect; and consequential losses incurred by the Company.
6.8. In case of delay caused by the Contractor, including late arrival; driver-related issues; technical defects; documentation errors; or operational failures, and exceeding two (2) hours of free time, the Contractor shall pay liquidated damages of one hundred (100) EUR for each commenced hour of delay; such damages shall be in addition to compensation of all further losses incurred by the Company.
6.9. In case of damage; loss; destruction; contamination; spoilage; or any deterioration of the Goods, including damage to packaging; spillage; or leakage, the Contractor shall compensate one hundred percent (100%) of the full value of the Goods and one hundred percent (100%) of all associated logistics costs including freight; customs duties; taxes; handling; storage; disposal; clean-up; expert costs; and any other related expenses. Any deterioration of the Goods affecting compliance with quality specifications; certificates; or usability for industrial purposes shall be treated as total loss of the Goods. The Contractor shall also compensate all third-party claims; penalties; and losses incurred by the Company as a result of such incident.
6.10. The Company shall have the unrestricted right to deduct; offset; or recover any penalties; damages; or losses from any amounts payable to the Contractor; such deductions may be applied unilaterally and shall not require prior approval of the Contractor; the Contractor shall not be entitled to refuse performance or retain Goods in response to such deductions.
6.11. Where the Contractor is responsible for customs transit or delivery to customs authorities, the Contractor shall comply strictly with all transit requirements and deadlines; any customs debts; fines; penalties; or losses resulting from failure to comply shall be borne fully by the Contractor.
6.12. The Contractor shall notify the Company and relevant authorities within two (2) hours of any incident and shall fully document all incidents; failure to notify or document properly shall result in full liability of the Contractor for all resulting losses regardless of actual cause. If damage or irregularity is discovered after delivery and was not reported or recorded by the Contractor, the Contractor shall bear full responsibility.
6.13. The Contractor shall provide all required documentation in full compliance with legal and contractual requirements; any failure to provide documents or provision of incorrect; incomplete; or misleading documents shall constitute improper performance and shall result in full liability for all resulting losses.
6.14. The Contractor expressly agrees that it shall not rely on any local laws; regulations; or conventions to limit or reduce its liability under these GT&Cs; where mandatory rules apply, they shall apply only to the minimum extent required and shall not affect the Contractor’s overall responsibility.
6.15. The Company shall have the right to cancel loading without liability if notice is given at least forty-eight (48) hours prior to loading; such cancellation shall not entitle the Contractor to any compensation.
6.16. The Contractor shall be fully responsible for management of the transport process including container handling; pickup; delivery; unloading; and return within free time limits; the Contractor shall monitor all applicable timelines; conditions; and requirements related to demurrage; detention; and storage; and shall proactively take all necessary actions in advance, including booking of time slots; coordination with terminals; and operational planning, to prevent any such charges.
The Contractor acknowledges that control of container timelines; terminal deadlines; and operational coordination constitutes a core contractual obligation. For the avoidance of doubt, any demurrage; detention; or storage costs shall be presumed to be caused by the Contractor unless the Contractor proves with clear; objective; and documented evidence that such costs arose solely due to the Company’s written instructions.
Operational delays including but not limited to port congestion; terminal delays; lack of available time slots; missed bookings; documentation errors; driver delays; or coordination failures shall be deemed within the Contractor’s responsibility and shall not release the Contractor from liability.
Any demurrage; detention; storage; or related costs arising from delays; operational failures; mismanagement; documentation errors; or any circumstances within the Contractor’s control shall be fully compensated by the Contractor on a one hundred percent (100%) basis; such compensation shall be paid within five (5) business days from the date of notification by the Company and submission of supporting documents.
7.1. The Contractor shall fully; unconditionally; and irrevocably indemnify; defend; and hold harmless the Company; its affiliates; directors; officers; employees; agents; partners; and customers from and against any and all claims; demands; liabilities; penalties; administrative fines; customs duties; taxes; damages; losses; costs; and expenses of any kind arising out of or in connection with the performance or non-performance of the Services by the Contractor; including but not limited to breach of these GT&Cs; negligence; improper handling of Goods; misdelivery; delays; documentation errors; regulatory non-compliance; violation of safety obligations; equipment failure; contamination; loss; or damage to the Goods; and any acts or omissions of the Contractor or its subcontractors.
7.2. The indemnification obligation shall expressly extend to any third-party claims; including but not limited to claims brought by consignees; customers; shippers; insurers; terminals; ports; rail operators; warehouses; customs authorities; governmental bodies; or any contractual counterparties of the Company; and shall include all related costs such as legal fees; expert fees; investigation costs; administrative costs; emergency response costs; clean-up costs; storage costs; and any other associated expenses.
7.3. The Contractor’s indemnification obligations shall apply irrespective of any limitation of liability; shall not be reduced or limited by any insurance coverage; and shall remain fully enforceable regardless of whether insurance compensation is available or actually received by the Company. The Contractor acknowledges that insurance serves only as an additional financial security and does not replace or limit its contractual liability.
7.4. The Contractor shall not be entitled to offset; withhold; or reduce any indemnification obligations against freight; invoices; or any other amounts payable by the Company; all indemnification obligations shall be fulfilled in full and without deduction within the timeframe specified by the Company.
7.5. The Contractor shall, upon first request of the Company, promptly assume the handling; defence; and settlement of any claim covered by this Clause; shall fully cooperate with the Company; and shall follow the Company’s reasonable instructions in relation to claim handling; legal strategy; and settlement negotiations. Failure to do so shall entitle the Company to handle such claims independently at the Contractor’s cost and expense.
7.2. The indemnification obligation shall expressly extend to any third-party claims; including but not limited to claims brought by consignees; customers; shippers; insurers; terminals; ports; rail operators; warehouses; customs authorities; governmental bodies; or any contractual counterparties of the Company; and shall include all related costs such as legal fees; expert fees; investigation costs; administrative costs; emergency response costs; clean-up costs; storage costs; and any other associated expenses.
7.3. The Contractor’s indemnification obligations shall apply irrespective of any limitation of liability; shall not be reduced or limited by any insurance coverage; and shall remain fully enforceable regardless of whether insurance compensation is available or actually received by the Company. The Contractor acknowledges that insurance serves only as an additional financial security and does not replace or limit its contractual liability.
7.4. The Contractor shall not be entitled to offset; withhold; or reduce any indemnification obligations against freight; invoices; or any other amounts payable by the Company; all indemnification obligations shall be fulfilled in full and without deduction within the timeframe specified by the Company.
7.5. The Contractor shall, upon first request of the Company, promptly assume the handling; defence; and settlement of any claim covered by this Clause; shall fully cooperate with the Company; and shall follow the Company’s reasonable instructions in relation to claim handling; legal strategy; and settlement negotiations. Failure to do so shall entitle the Company to handle such claims independently at the Contractor’s cost and expense.
8.1. The Contractor shall, at its own expense, maintain valid; continuous; and enforceable liability insurance covering all risks associated with the performance of the Services under these GT&Cs; such insurance shall include, without limitation, coverage for loss; damage; contamination; delay; and any other deterioration of the Goods, as well as coverage for associated logistics costs and third-party claims. The minimum insurance coverage shall not be less than EUR 100,000 per shipment or such higher amount as corresponds to the actual value of the Goods and potential exposure under the relevant Order.
8.2. The insurance shall remain in full force and effect throughout the entire duration of the contractual relationship and shall cover liability arising from negligence; gross negligence; operational errors; equipment failure; and acts or omissions of subcontractors, to the extent such risks are insurable.
8.3. Upon request by the Company, the Contractor shall immediately provide valid and verifiable proof of insurance, including certificates of insurance; policy details; coverage limits; territorial scope; validity period; deductibles; and insured risks. The Contractor shall also provide updated documentation upon renewal or any material change; failure to provide such documentation upon request shall constitute a material breach of these GT&Cs.
8.4. The existence of insurance shall not limit; reduce; or replace the Contractor’s liability under these GT&Cs; the Contractor shall remain fully liable for all losses; damages; and claims, including any amounts exceeding the insurance coverage or not covered by the insurer for any reason.
8.5. Failure to maintain adequate insurance; lapse of insurance coverage; or failure to provide proof of insurance shall entitle the Company, at its sole discretion, to suspend performance; refuse loading; withhold payments; or terminate the contractual relationship without liability and without prejudice to any claims.
8.6. In case the Contractor engages subcontractors, the Contractor shall ensure that such subcontractors maintain valid insurance meeting the requirements of these GT&Cs; failure of a subcontractor to maintain adequate insurance shall not relieve the Contractor from liability, and the Contractor shall remain fully responsible for all resulting losses.
8.2. The insurance shall remain in full force and effect throughout the entire duration of the contractual relationship and shall cover liability arising from negligence; gross negligence; operational errors; equipment failure; and acts or omissions of subcontractors, to the extent such risks are insurable.
8.3. Upon request by the Company, the Contractor shall immediately provide valid and verifiable proof of insurance, including certificates of insurance; policy details; coverage limits; territorial scope; validity period; deductibles; and insured risks. The Contractor shall also provide updated documentation upon renewal or any material change; failure to provide such documentation upon request shall constitute a material breach of these GT&Cs.
8.4. The existence of insurance shall not limit; reduce; or replace the Contractor’s liability under these GT&Cs; the Contractor shall remain fully liable for all losses; damages; and claims, including any amounts exceeding the insurance coverage or not covered by the insurer for any reason.
8.5. Failure to maintain adequate insurance; lapse of insurance coverage; or failure to provide proof of insurance shall entitle the Company, at its sole discretion, to suspend performance; refuse loading; withhold payments; or terminate the contractual relationship without liability and without prejudice to any claims.
8.6. In case the Contractor engages subcontractors, the Contractor shall ensure that such subcontractors maintain valid insurance meeting the requirements of these GT&Cs; failure of a subcontractor to maintain adequate insurance shall not relieve the Contractor from liability, and the Contractor shall remain fully responsible for all resulting losses.
9.1. In the event that any existing or future law; governmental decree; regulation; administrative order; or official decision under any applicable legislation materially affects the performance of the Services or the economic conditions under which the Services are performed, the Contractor shall continue to perform its obligations without interruption and in full compliance with these GT&Cs to the maximum extent possible. The parties may, in good faith, discuss adjustments to operational procedures where strictly necessary; however, such discussions shall not suspend; delay; or otherwise affect the Contractor’s obligation to perform the Services in accordance with the Order and these GT&Cs.
9.2. The Contractor shall bear all risks associated with changes in legal; regulatory; or administrative requirements affecting the execution of the Services, including but not limited to changes in transport regulations; customs procedures; permits; licensing requirements; or operational restrictions, unless such changes make performance objectively impossible. Increased costs; operational difficulties; administrative burdens; or delays shall not be considered grounds for non-performance; suspension; or modification of obligations.
9.3. The Contractor shall be responsible for monitoring; understanding; and complying with all applicable legal and regulatory requirements in all jurisdictions involved in the transport, including loading; transit; and delivery locations. Failure to comply with such requirements shall be deemed a breach of these GT&Cs and shall result in full liability of the Contractor for all resulting losses; fines; penalties; delays; and third-party claims.
9.4. If regulatory changes directly cause additional costs; delays; or obligations, the Contractor shall notify the Company immediately and provide full supporting documentation; however, no additional charges; price adjustments; or compensation shall be valid unless expressly agreed in writing by the Company in advance.
9.5. In the event that performance of the Services becomes objectively impossible due to binding legal prohibitions or governmental measures, the Company shall have the right, at its sole discretion, to terminate the affected Order or Services without liability; such termination shall not affect the Contractor’s liability for any breaches; delays; or losses occurring prior to termination.
9.2. The Contractor shall bear all risks associated with changes in legal; regulatory; or administrative requirements affecting the execution of the Services, including but not limited to changes in transport regulations; customs procedures; permits; licensing requirements; or operational restrictions, unless such changes make performance objectively impossible. Increased costs; operational difficulties; administrative burdens; or delays shall not be considered grounds for non-performance; suspension; or modification of obligations.
9.3. The Contractor shall be responsible for monitoring; understanding; and complying with all applicable legal and regulatory requirements in all jurisdictions involved in the transport, including loading; transit; and delivery locations. Failure to comply with such requirements shall be deemed a breach of these GT&Cs and shall result in full liability of the Contractor for all resulting losses; fines; penalties; delays; and third-party claims.
9.4. If regulatory changes directly cause additional costs; delays; or obligations, the Contractor shall notify the Company immediately and provide full supporting documentation; however, no additional charges; price adjustments; or compensation shall be valid unless expressly agreed in writing by the Company in advance.
9.5. In the event that performance of the Services becomes objectively impossible due to binding legal prohibitions or governmental measures, the Company shall have the right, at its sole discretion, to terminate the affected Order or Services without liability; such termination shall not affect the Contractor’s liability for any breaches; delays; or losses occurring prior to termination.
10.1. A party may suspend performance of its obligations under these GT&Cs only in the event of Force Majeure, defined as circumstances that are extraordinary; unforeseeable; unavoidable; and beyond the reasonable control of the affected party, provided that such circumstances are not attributable, directly or indirectly, to the fault; negligence; lack of planning; lack of resources; or inadequate maintenance of the affected party. The burden of proof of Force Majeure shall lie entirely with the Contractor.
10.2. Force Majeure may include events such as natural disasters; extreme weather events of exceptional severity; fire; explosion; war; armed conflict; acts of terrorism; large-scale civil unrest; or binding governmental prohibitions that directly prevent performance. For the avoidance of doubt, the following events shall NOT constitute Force Majeure: equipment failure; vehicle breakdown; lack of drivers; staff shortages; subcontractor failure; traffic congestion; port congestion; delays at terminals; border delays; customs delays; customs inspections; operational inefficiencies; lack of planning; lack of permits; or any financial or economic hardship.
10.3. The Contractor shall take all reasonable measures to prevent; mitigate; and overcome the effects of any Force Majeure event and shall continue performance to the maximum extent possible; partial performance shall be required where full performance is not possible.
10.4. The Contractor shall notify the Company in writing within forty-eight (48) hours of becoming aware of the Force Majeure event; such notification must include detailed description; supporting evidence; expected duration; and impact on performance. Failure to notify within this timeframe shall result in loss of the right to rely on Force Majeure.
10.5. The Contractor shall provide official confirmation of Force Majeure issued by competent authorities where available; absence of such confirmation shall be interpreted against the Contractor unless otherwise proven with objective evidence.
10.6. Upon cessation of the Force Majeure event, the Contractor shall immediately resume full performance without delay; the duration of suspension shall be strictly limited to the period during which performance was objectively prevented.
10.7. Force Majeure shall not release the Contractor from liability for obligations accrued prior to the occurrence of the event; shall not relieve the Contractor from obligations to protect the Goods; and shall not entitle the Contractor to any additional payment; compensation; or extension of deadlines unless expressly agreed in writing by the Company.
10.2. Force Majeure may include events such as natural disasters; extreme weather events of exceptional severity; fire; explosion; war; armed conflict; acts of terrorism; large-scale civil unrest; or binding governmental prohibitions that directly prevent performance. For the avoidance of doubt, the following events shall NOT constitute Force Majeure: equipment failure; vehicle breakdown; lack of drivers; staff shortages; subcontractor failure; traffic congestion; port congestion; delays at terminals; border delays; customs delays; customs inspections; operational inefficiencies; lack of planning; lack of permits; or any financial or economic hardship.
10.3. The Contractor shall take all reasonable measures to prevent; mitigate; and overcome the effects of any Force Majeure event and shall continue performance to the maximum extent possible; partial performance shall be required where full performance is not possible.
10.4. The Contractor shall notify the Company in writing within forty-eight (48) hours of becoming aware of the Force Majeure event; such notification must include detailed description; supporting evidence; expected duration; and impact on performance. Failure to notify within this timeframe shall result in loss of the right to rely on Force Majeure.
10.5. The Contractor shall provide official confirmation of Force Majeure issued by competent authorities where available; absence of such confirmation shall be interpreted against the Contractor unless otherwise proven with objective evidence.
10.6. Upon cessation of the Force Majeure event, the Contractor shall immediately resume full performance without delay; the duration of suspension shall be strictly limited to the period during which performance was objectively prevented.
10.7. Force Majeure shall not release the Contractor from liability for obligations accrued prior to the occurrence of the event; shall not relieve the Contractor from obligations to protect the Goods; and shall not entitle the Contractor to any additional payment; compensation; or extension of deadlines unless expressly agreed in writing by the Company.
11.1. The Contractor represents; warrants; and undertakes that neither it; nor any of its shareholders; ultimate beneficial owners; directors; officers; employees; agents; or subcontractors is subject to or listed under any sanctions; restrictive measures; or export control regulations imposed by the European Union; the United States of America; the United Kingdom; the United Nations; or any other applicable jurisdiction relevant to the Services. The Contractor further confirms that it is not owned or controlled, directly or indirectly, by any sanctioned person or entity.
11.2. The Contractor shall comply with all applicable sanctions laws; export control regulations; and trade restrictions in all jurisdictions involved in the performance of the Services, including but not limited to loading; transit; transshipment; and delivery locations. The Contractor shall ensure that no Goods; transport operations; vehicles; routes; financial flows; or involved parties violate any applicable sanctions or export control requirements.
11.3. The Contractor shall immediately notify the Company in writing if it; any of its affiliates; subcontractors; or any party involved in the execution of the Services becomes subject to sanctions; investigation; or any restriction that may affect performance. Failure to provide such notification shall constitute a material breach of these GT&Cs.
11.4. The Contractor shall not engage in any activity that may expose the Company to sanctions risks; regulatory violations; or reputational damage; including the use of prohibited routes; engagement of restricted parties; or provision of false; incomplete; or misleading information related to compliance.
11.5. The Company shall have the right, at its sole discretion and without liability, to suspend; reject; or terminate any Order or cooperation if it reasonably believes that execution of the Services may result in a breach of applicable sanctions or export control laws; such right may be exercised without prior notice where necessary to ensure compliance.
11.6. The Contractor shall, upon request, provide all necessary documentation and confirmations required by the Company to verify compliance with sanctions and export control requirements; including information on ownership structure; subcontractors; routes; and operational details; failure to provide such information shall entitle the Company to suspend performance or terminate cooperation.
11.7. The Contractor shall fully indemnify and hold harmless the Company from any and all losses; damages; penalties; fines; claims; or costs arising from or related to any breach of sanctions or export control obligations by the Contractor or its subcontractors.
11.2. The Contractor shall comply with all applicable sanctions laws; export control regulations; and trade restrictions in all jurisdictions involved in the performance of the Services, including but not limited to loading; transit; transshipment; and delivery locations. The Contractor shall ensure that no Goods; transport operations; vehicles; routes; financial flows; or involved parties violate any applicable sanctions or export control requirements.
11.3. The Contractor shall immediately notify the Company in writing if it; any of its affiliates; subcontractors; or any party involved in the execution of the Services becomes subject to sanctions; investigation; or any restriction that may affect performance. Failure to provide such notification shall constitute a material breach of these GT&Cs.
11.4. The Contractor shall not engage in any activity that may expose the Company to sanctions risks; regulatory violations; or reputational damage; including the use of prohibited routes; engagement of restricted parties; or provision of false; incomplete; or misleading information related to compliance.
11.5. The Company shall have the right, at its sole discretion and without liability, to suspend; reject; or terminate any Order or cooperation if it reasonably believes that execution of the Services may result in a breach of applicable sanctions or export control laws; such right may be exercised without prior notice where necessary to ensure compliance.
11.6. The Contractor shall, upon request, provide all necessary documentation and confirmations required by the Company to verify compliance with sanctions and export control requirements; including information on ownership structure; subcontractors; routes; and operational details; failure to provide such information shall entitle the Company to suspend performance or terminate cooperation.
11.7. The Contractor shall fully indemnify and hold harmless the Company from any and all losses; damages; penalties; fines; claims; or costs arising from or related to any breach of sanctions or export control obligations by the Contractor or its subcontractors.
12.1. For the purposes of these GT&Cs, “Confidential Information” shall mean any information disclosed by or on behalf of the Company to the Contractor, whether in written; electronic; oral; or any other form, including but not limited to pricing; rate structures; freight volumes; forecasts; routing information; operational data; customer and supplier identities; technical specifications; business plans; commercial strategies; contractual arrangements; documentation templates; internal procedures; security protocols; and any information derived from the above.
12.2. Confidential Information shall also include the existence; content; and status of any Orders; negotiations; communications; disputes; claims; or commercial arrangements between the parties, as well as any copies; extracts; summaries; analyses; or materials prepared on the basis of such information.
12.3. The Contractor shall treat all Confidential Information as strictly confidential and shall use it exclusively for the purpose of performing the Services; the Contractor shall not use such information for its own benefit; for benchmarking; for development of competing services; or for the benefit of any third party.
12.4. The Contractor shall not disclose Confidential Information to any third party without prior written consent of the Company; disclosure shall be permitted only to employees; agents; or subcontractors who have a strict operational need to know and who are bound by confidentiality obligations no less stringent than those set out in these GT&Cs; the Contractor shall remain fully responsible for any breach by such persons.
12.5. The Contractor shall implement and maintain appropriate technical; organisational; and security measures to protect Confidential Information against unauthorised access; disclosure; loss; or misuse; such measures shall be at least equivalent to industry best practices and in no case less than a reasonable standard of care.
12.6. The Contractor shall not directly or indirectly approach; solicit; or establish business relations with any customer; supplier; or business partner of the Company introduced or made known to the Contractor in connection with the performance of the Services, without prior written consent of the Company; this restriction shall apply during the entire cooperation and for a period of two (2) years after its termination.
12.7. The confidentiality obligations shall not apply only to information that the Contractor can demonstrate with written evidence was lawfully in its possession prior to disclosure; becomes publicly available without breach; or is lawfully obtained from a third party without restriction and without breach of any obligation.
12.8. If disclosure of Confidential Information is required by law; court order; or competent authority, the Contractor shall, to the extent legally permitted, notify the Company in advance and limit disclosure strictly to the minimum required; the Contractor shall cooperate with the Company in seeking protective measures.
12.9. Upon termination of cooperation or upon request by the Company, the Contractor shall immediately return or securely destroy all Confidential Information, including copies and electronic records, unless retention is required by law; the Contractor shall confirm such return or destruction in writing upon request.
12.10. The confidentiality obligations shall survive termination of the contractual relationship for a period of five (5) years or longer where required by law or where the information qualifies as trade secrets.
12.2. Confidential Information shall also include the existence; content; and status of any Orders; negotiations; communications; disputes; claims; or commercial arrangements between the parties, as well as any copies; extracts; summaries; analyses; or materials prepared on the basis of such information.
12.3. The Contractor shall treat all Confidential Information as strictly confidential and shall use it exclusively for the purpose of performing the Services; the Contractor shall not use such information for its own benefit; for benchmarking; for development of competing services; or for the benefit of any third party.
12.4. The Contractor shall not disclose Confidential Information to any third party without prior written consent of the Company; disclosure shall be permitted only to employees; agents; or subcontractors who have a strict operational need to know and who are bound by confidentiality obligations no less stringent than those set out in these GT&Cs; the Contractor shall remain fully responsible for any breach by such persons.
12.5. The Contractor shall implement and maintain appropriate technical; organisational; and security measures to protect Confidential Information against unauthorised access; disclosure; loss; or misuse; such measures shall be at least equivalent to industry best practices and in no case less than a reasonable standard of care.
12.6. The Contractor shall not directly or indirectly approach; solicit; or establish business relations with any customer; supplier; or business partner of the Company introduced or made known to the Contractor in connection with the performance of the Services, without prior written consent of the Company; this restriction shall apply during the entire cooperation and for a period of two (2) years after its termination.
12.7. The confidentiality obligations shall not apply only to information that the Contractor can demonstrate with written evidence was lawfully in its possession prior to disclosure; becomes publicly available without breach; or is lawfully obtained from a third party without restriction and without breach of any obligation.
12.8. If disclosure of Confidential Information is required by law; court order; or competent authority, the Contractor shall, to the extent legally permitted, notify the Company in advance and limit disclosure strictly to the minimum required; the Contractor shall cooperate with the Company in seeking protective measures.
12.9. Upon termination of cooperation or upon request by the Company, the Contractor shall immediately return or securely destroy all Confidential Information, including copies and electronic records, unless retention is required by law; the Contractor shall confirm such return or destruction in writing upon request.
12.10. The confidentiality obligations shall survive termination of the contractual relationship for a period of five (5) years or longer where required by law or where the information qualifies as trade secrets.
13.1. The Contractor represents; warrants; and undertakes that in connection with the performance of the Services it fully complies with all applicable international; regional; and local laws and regulations relating to labour standards; human rights; environmental protection; occupational health and safety; anti-corruption; and ethical business conduct; and that it shall maintain such compliance throughout the entire duration of the contractual relationship.
13.2. The Contractor confirms that it strictly prohibits and does not engage in any form of child labour; forced labour; bonded labour; involuntary servitude; human trafficking; or any form of exploitation; and that it complies with all applicable requirements relating to minimum wage; working time; employment conditions; and workplace safety.
13.3. The Contractor shall provide and maintain a working environment for its employees; agents; and subcontractors that is safe; secure; and free from discrimination; harassment; intimidation; or retaliation; and shall ensure compliance with all applicable health and safety standards.
13.4. The Contractor shall conduct its operations in compliance with applicable environmental laws and shall implement appropriate measures to minimise environmental impact; including safe handling; transport; and disposal of materials; prevention of pollution; and proper management of hazardous substances where relevant.
13.5. The Contractor shall ensure that all subcontractors and third parties engaged in the performance of the Services comply with standards equivalent to those set out in this Clause; the Contractor shall remain fully responsible for any breach by such parties.
13.6. Any actual or suspected violation of this Clause shall be immediately reported to the Company; the Company shall have the right, at its sole discretion, to suspend performance; refuse loading; withhold payments; or terminate the contractual relationship with immediate effect and without liability; such termination shall not affect the Contractor’s liability for any losses or damages.
13.2. The Contractor confirms that it strictly prohibits and does not engage in any form of child labour; forced labour; bonded labour; involuntary servitude; human trafficking; or any form of exploitation; and that it complies with all applicable requirements relating to minimum wage; working time; employment conditions; and workplace safety.
13.3. The Contractor shall provide and maintain a working environment for its employees; agents; and subcontractors that is safe; secure; and free from discrimination; harassment; intimidation; or retaliation; and shall ensure compliance with all applicable health and safety standards.
13.4. The Contractor shall conduct its operations in compliance with applicable environmental laws and shall implement appropriate measures to minimise environmental impact; including safe handling; transport; and disposal of materials; prevention of pollution; and proper management of hazardous substances where relevant.
13.5. The Contractor shall ensure that all subcontractors and third parties engaged in the performance of the Services comply with standards equivalent to those set out in this Clause; the Contractor shall remain fully responsible for any breach by such parties.
13.6. Any actual or suspected violation of this Clause shall be immediately reported to the Company; the Company shall have the right, at its sole discretion, to suspend performance; refuse loading; withhold payments; or terminate the contractual relationship with immediate effect and without liability; such termination shall not affect the Contractor’s liability for any losses or damages.
14.1. The Contractor shall not assign; transfer; novate; subcontract; or otherwise dispose of any of its rights or obligations under these GT&Cs, in whole or in part, to any third party without prior written consent of the Company. Any attempted assignment; transfer; or delegation without such consent shall be null and void and shall constitute a material breach of these GT&Cs.
14.2. Any involvement of third parties; subcontractors; or agents in the performance of the Services shall not release the Contractor from its obligations; the Contractor shall remain fully; unconditionally; and jointly liable for all actions; omissions; and failures of such parties as for its own actions.
14.3. The Contractor shall, upon request of the Company, provide full details of any subcontractor or third party involved in the execution of the Services; including legal name; registration details; contact information; vehicle details; and insurance coverage; failure to provide such information shall entitle the Company to suspend performance; refuse loading; or terminate the Order.
14.2. Any involvement of third parties; subcontractors; or agents in the performance of the Services shall not release the Contractor from its obligations; the Contractor shall remain fully; unconditionally; and jointly liable for all actions; omissions; and failures of such parties as for its own actions.
14.3. The Contractor shall, upon request of the Company, provide full details of any subcontractor or third party involved in the execution of the Services; including legal name; registration details; contact information; vehicle details; and insurance coverage; failure to provide such information shall entitle the Company to suspend performance; refuse loading; or terminate the Order.
15.1. These GT&Cs; each individual Order; and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated at the time the relevant Order is placed; without regard to conflict of law principles.
15.2. Any dispute; controversy; or claim arising out of or in connection with these GT&Cs or any Order, including but not limited to disputes relating to formation; validity; interpretation; performance; breach; termination; or enforcement, shall be subject to the exclusive jurisdiction of the competent courts at the place where the Company is registered. The Contractor irrevocably agrees that such courts shall be the sole and proper forum for resolution of any disputes and expressly waives any objections based on jurisdiction; venue; or forum non conveniens to the fullest extent permitted by law.
15.3. The Company shall, at its sole discretion, have the right to initiate proceedings against the Contractor in any other jurisdiction where the Contractor has assets; conducts business; or where the Services were performed, without prejudice to the primary jurisdiction defined above.
15.4. The language of all contractual relations; correspondence; and dispute resolution proceedings shall be English unless otherwise agreed in writing by the Company.
15.2. Any dispute; controversy; or claim arising out of or in connection with these GT&Cs or any Order, including but not limited to disputes relating to formation; validity; interpretation; performance; breach; termination; or enforcement, shall be subject to the exclusive jurisdiction of the competent courts at the place where the Company is registered. The Contractor irrevocably agrees that such courts shall be the sole and proper forum for resolution of any disputes and expressly waives any objections based on jurisdiction; venue; or forum non conveniens to the fullest extent permitted by law.
15.3. The Company shall, at its sole discretion, have the right to initiate proceedings against the Contractor in any other jurisdiction where the Contractor has assets; conducts business; or where the Services were performed, without prejudice to the primary jurisdiction defined above.
15.4. The language of all contractual relations; correspondence; and dispute resolution proceedings shall be English unless otherwise agreed in writing by the Company.
16.1. The Company shall have the right, at its sole discretion and without the need to provide justification, to terminate the cooperation with the Contractor at any time by written notice; such termination shall not entitle the Contractor to any compensation; damages; or claims of any kind.
16.2. Upon termination of cooperation, no new Orders shall be issued or accepted from the effective date of termination unless otherwise agreed in writing by the Company; however, all Orders accepted prior to termination shall remain binding and shall be performed by the Contractor in full compliance with these GT&Cs unless otherwise instructed by the Company.
16.3. The Company shall have the right to cancel; suspend; or modify any Order, in whole or in part, at any time by written notice to the Contractor; upon receipt of such notice, the Contractor shall immediately cease or adjust performance as instructed. The Company shall only be obliged to pay for Services properly performed and duly documented up to the moment of cancellation; the Contractor shall not be entitled to any additional compensation; lost profit; or claims arising from such cancellation.
16.4. The Company shall have the right to terminate any Order or the entire cooperation with immediate effect, without liability, in case of breach of these GT&Cs by the Contractor; including but not limited to delays; improper performance; documentation failures; lack of insurance; regulatory non-compliance; or any circumstances giving rise to reasonable doubt regarding the Contractor’s ability to properly perform the Services.
16.5. Termination of cooperation or cancellation of any Order shall not release the Contractor from obligations accrued prior to termination; including but not limited to liability for damages; penalties; claims; provision of documents; and completion of outstanding obligations related to previously performed Services.
16.6. The Company shall have the right to withhold any payments due to the Contractor and apply set-off against any claims; damages; or penalties arising before or after termination; such right shall survive termination of the contractual relationship.
16.7. All provisions of these GT&Cs which by their nature are intended to survive termination; including but not limited to provisions relating to liability; indemnification; confidentiality; governing law; and dispute resolution; shall remain in full force and effect after termination.
16.2. Upon termination of cooperation, no new Orders shall be issued or accepted from the effective date of termination unless otherwise agreed in writing by the Company; however, all Orders accepted prior to termination shall remain binding and shall be performed by the Contractor in full compliance with these GT&Cs unless otherwise instructed by the Company.
16.3. The Company shall have the right to cancel; suspend; or modify any Order, in whole or in part, at any time by written notice to the Contractor; upon receipt of such notice, the Contractor shall immediately cease or adjust performance as instructed. The Company shall only be obliged to pay for Services properly performed and duly documented up to the moment of cancellation; the Contractor shall not be entitled to any additional compensation; lost profit; or claims arising from such cancellation.
16.4. The Company shall have the right to terminate any Order or the entire cooperation with immediate effect, without liability, in case of breach of these GT&Cs by the Contractor; including but not limited to delays; improper performance; documentation failures; lack of insurance; regulatory non-compliance; or any circumstances giving rise to reasonable doubt regarding the Contractor’s ability to properly perform the Services.
16.5. Termination of cooperation or cancellation of any Order shall not release the Contractor from obligations accrued prior to termination; including but not limited to liability for damages; penalties; claims; provision of documents; and completion of outstanding obligations related to previously performed Services.
16.6. The Company shall have the right to withhold any payments due to the Contractor and apply set-off against any claims; damages; or penalties arising before or after termination; such right shall survive termination of the contractual relationship.
16.7. All provisions of these GT&Cs which by their nature are intended to survive termination; including but not limited to provisions relating to liability; indemnification; confidentiality; governing law; and dispute resolution; shall remain in full force and effect after termination.
These GT&Cs, including all texts, provisions, structure, and content contained herein constitute the intellectual property of the Company and are protected by applicable intellectual property laws.
Any reproduction, copying, distribution, publication, modification, or use of the GT&Cs, in whole or in part, for any purpose other than their direct application within the contractual relationship between the Parties, without the prior written consent of the Company, is strictly prohibited.
In the event of any unauthorized use of the GT&Cs, the Company shall be entitled to seek all available remedies under applicable law, including, without limitation, injunctive relief and compensation for damages.
Any reproduction, copying, distribution, publication, modification, or use of the GT&Cs, in whole or in part, for any purpose other than their direct application within the contractual relationship between the Parties, without the prior written consent of the Company, is strictly prohibited.
In the event of any unauthorized use of the GT&Cs, the Company shall be entitled to seek all available remedies under applicable law, including, without limitation, injunctive relief and compensation for damages.
Contacts
PanaSystem - Handels GmbH
Wholesale Commerce
VAT №ATU61256802
Register № FN254862y
Commercial Court of Vienna
Schoenbrunner Strasse 218-220/A/6.04
1120 Vienna, Austria
Member of Chamber of Commerce Vienna
office@panasystem.at
+43 181 50175
Wholesale Commerce
VAT №ATU61256802
Register № FN254862y
Commercial Court of Vienna
Schoenbrunner Strasse 218-220/A/6.04
1120 Vienna, Austria
Member of Chamber of Commerce Vienna
office@panasystem.at
+43 181 50175
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